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Announcement Fortress Melbourne re-opens from Fri 11 Dec | Walk Ins & Bookings are now OPEN

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Struggling to find the right present for the gamer in your life? The gift for all gamers is here – purchase a gift card from Fortress Melbourne. Duel it out in Arcade Alley, take on your enemies in the PC Lane Lounge or enjoy a hearty-cooked meal in the Tavern – no matter the gamer, there is a range of activities to explore. 1Up your Gift Game today!

Fortress gift cards are NOW AVAILABLE ONLINE!

PURCHASE E-VOUCHER

Fortress gift cards FAQ

Fortress Gift Cards can be redeemed on any of our products / services in-venue or over the phone. Apparel and merchandise can be purchased on the webstore via our website or in-venue.

Fortress Gift Cards can not be used for online bookings or tickets. These experiences can be purchased in-venue or over the phone.

Fortress Gift Cards expire on the marked date of physical cards or communicated dates on digital vouchers.

No, Fortress Gift Cards are not redeemable for cash.

Fortress Gift Cards can be purchased in-venue or online on this page.

Yes, please call us on (03) 9606 8888 between 10:00am – 5:00pm Monday to Friday or email us at reception@fortressmelbourne.com 

Fortress Gift Cards are ineligible for refunds and cannot be cancelled.

  1. Fortress Melbourne Gift Cards (Gift Card) entitle the holder to goods/services equal to the value stated on the Gift Card or remaining after partial redemption.
  2. A Gift Card is only valid in Australia.
  3. A Gift Card can only be redeemed on entertainment bookings, event tickets or tournament entries by purchasing these over the phone or in-venue at Fortress Melbourne.
  4. A Gift Card is redeemable at Fortress Melbourne’s venue or the online web shop.
  5. A Gift Card is non-refundable and cannot be exchanged for cash. No change will be given. A Gift Card can be redeemed in whole or for part of a payment. Unredeemed values will remain on the Gift Card. A Gift Card should be treated like cash.
  6. The value shown on a Gift Card includes GST.
  7. If the Gift Card holder’s order exceeds the amount of the Gift Card, the Gift Cardholder will be required to pay for the difference in price between the value of the Gift Card and the retail price of the goods or services.
  8. A Gift Card must be used before the expiry date marked on the physical card or communicated in the digital voucher.
  9. Please check your balance in-venue or contact us via fortressmelbourne.com/contact
  10. Fortress Melbourne is not responsible for lost, stolen or damaged Gift Cards.
  11. GST will not apply to the sale of an e-gift card, specifically the face value/loaded amount.
  12. Once the Gift Card has been fully redeemed it cannot be reused.
  13. A Gift Card can be used in conjunction with another form of payment such as cash, EFTPOS (in-venue only) or credit card to make up the full value of the purchase.
  14. A Gift Card is not a cheque guarantee, credit or charge card.
  15. Fortress reserves the right to amend the terms and conditions of the Gift Card at any time and to take appropriate actions, including the cancellation of a Gift Card if, at its discretion, it deems such action necessary.
  16. Neither Fortress Melbourne, nor the provider of the data, represents or guarantees, or accepts any liability whatsoever in respect of, the accuracy, currency or completeness of the Gift Card information. Fortress Melbourne does not accept any liability for any delays, interruptions, errors, or omissions, however occurring (including as a result of negligence) in the collecting, recording, processing, storing or dissemination of this information.